Damaged or Defective Products:
- If your Hatari Spirits product arrives damaged or defective, please contact us immediately so we can arrange for a replacement or refund.
• We may require photographic evidence of the damage or defect to process your claim.
Delivery:
- • We currently offer delivery services for Hatari Spirits within Tanzania and countries within Tanzania, Kenya and Uganda.
• Delivery times may vary depending on your location and the shipping method selected.
• Orders are typically processed and dispatched within one day.
• Shipping costs will be calculated at checkout based on your delivery address and chosen shipping method.
• We aim to deliver your order promptly and securely to ensure your satisfaction.
Returns:
- • We want you to be completely satisfied with your purchase of Hatari Spirits. If for any reason you are not satisfied, please contact us within two days of receiving your order.
• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• You may be responsible for paying the return shipping costs unless the return is due to our error or a defective product.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within three working Days.
• We reserve the right to refuse returns or exchanges for items that do not meet our return policy criteria.
• If you have any questions or concerns about your order or the return process, please don’t hesitate to contact us.
Note: This Delivery & Returns policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.